Terms & Conditions

Service Agreement

DivineCare Appliances, operated by IT Divine Pvt. Ltd., provides multi-brand home appliance repair, installation, and maintenance services exclusively within Delhi NCR (Delhi, Noida, Greater Noida, Ghaziabad, and Gurugram pilot zone).

• Services are available from 8:00 AM to 9:30 PM, 7 days a week, 365 days a year.
• Doorstep service arrival is guaranteed within 60 minutes from booking confirmation for standard slots.
• We service all major brands but are not an authorized service center for any specific manufacturer.

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Booking & Cancellation Policy

• Visiting Fee: No visiting fee is charged if you approve the repair estimate provided by our technician. A ₹199 visiting fee applies only if you decline the estimate.
• Cancellation: You may cancel a booking before the technician is dispatched at no charge.
• Rescheduling: Rescheduling is available up to 2 hours before the scheduled slot.
• No-Show: If our technician arrives and is turned away without valid reason, a ₹199 convenience charge applies.

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Warranty Policy

Warranty is void if: the appliance is tampered with by a third party after our service, subject to power surge/physical damage, or if the issue is unrelated to our service scope.

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Payment Terms

• Payment is collected at the time of service completion, directly to the technician (cash/UPI accepted).
• Online prepaid booking via payment gateway may be introduced in future.
• All prices are inclusive of labor charges. Spare parts are billed separately with receipts.
• Invoices are issued upon request by email to services@itdivine.com.
• GST applicable as per government mandate for applicable service categories.

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Liability Limitations

While we take utmost care in handling your appliances, IT Divine Pvt. Ltd. / DivineCare Appliances shall not be liable for:

• Pre-existing faults in appliances beyond our service scope
• Data loss in smart appliances (TVs, ACs with smart features) during software-related repairs
• Delays due to parts unavailability (we provide a clear timeline in such cases)
• Force majeure events (power outages, natural events, government restrictions)

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User Account Responsibilities

• You are responsible for the accuracy of the contact details and address provided during booking.
• Your account credentials must not be shared. You are responsible for all bookings made via your account.
• Fraudulent bookings, abusive behavior toward our technicians, or misuse of the platform may result in immediate account suspension.

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Intellectual Property

All content on this platform — including logos, service descriptions, pricing, and UI design — is the exclusive property of IT Divine Pvt. Ltd. / DivineCare Appliances. Unauthorized reproduction or distribution is prohibited.

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Governing Law & Disputes

These Terms are governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India. We encourage resolution of disputes via our customer support before legal escalation: services@itdivine.com | +91 77019 52030.

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Amendments

IT Divine Pvt. Ltd. reserves the right to amend these Terms at any time. Changes take effect upon publication on this page. Continued use of our services after updates constitutes acceptance of the revised Terms.